OUR POLICIES 

Shipping

 

Your precious orders are posted from the United Kingdom to the address provided in your order. Please ensure your address details are correct as BMUSE is not responsible for costs related to returned packages due to incorrect addresses.

We aim to process and post your order within 2-5 working days, not including weekends and holidays.

A tracking number is emailed upon shipment.

 

It will make us do a happy dance if fashionsistas around the globe shop our unique pieces, so we are pleased to ship worldwide!

We want you to receive your beautiful order safely, so all orders are sent via Royal Mail, are tracked and require a signature upon receipt. 

We offer three flat rate shipping services:

 

UK- £5.99 

Europe- £13.99 

Rest of the World- £19.99 

 

After dispatching your order, refer to the following delivery times as a guideline: 

 

UK orders take approximately 2-3 working days

Europe orders take approximately 3-7 working days

Rest of the World takes approximately 7-15 working days

 

*Please note delivery times do not include weekends or holidays. Delivery is also subject to delays and unforeseen circumstances and may vary according to country.

 

Cinderella must go to the ball!

Too excited to wait and want your order in a hurry? Please email shopbmuse@gmail.com if you have a specific shipping requirement and we’ll do our best to meet your needs

Returns and Refunds 

Cancellations, returns, and exchanges are not accepted.

Due to the vintage nature of the items and the current Coronavirus pandemic, we are not accepting returns or exchanges. You may not cancel your order after payment.  Please ensure you are fully committed when purchasing.

Lost / missing/ stolen/ damaged items

We’re sorry this has happened but unfortunately BMUSE does not take responsibility for any orders that do not arrive or are lost/ missing/ stolen/ damaged. What happens once your order has been posted is completely out of our control. BMUSE can provide proof of postage and tracking numbers. We advise you to contact Royal Mail directly and email us immediately to inform us of the issue. 

 

 

 

 

International customs, tax and quarantine

BMUSE does not take any responsibility for any orders subject to customs charges / sales tax or quarantine checks which may be sanctioned in certain countries. Please be advised before committing to purchase. 

 

 

 

 

Vintage condition & Authenticity

 

Each item has lived a former life, and these experiences may be reflected in delicate imperfections which we love, because it adds to the character, drama and unique storytelling. Therefore, please note, that as all items are vintage, signs of wear should be expected. It is natural for some items to contain minor flaws, including, but not limited to: marks, tears, snags, piling, stains, discolouration, repairs, alterations, etc.

Great care and attention is taken to account for all imperfections, however, some minor flaws may be accidentally missed (I'm only human!). Any significant flaws will be highlighted in the description.

Please ensure you read the description before committing to purchase. 

I can provide further measurements and photos if requested.

Items are photographed as accurately as possible using natural light where possible. Some minor colour discrepancies may occur particularly if the item is difficult to capture in photo.

 

All items are authentic to the best of my knowledge.

 

 

 

Sizing

 

For reference, I’m 5’8” tall and typically wear UK size 8-12, depending on the brand

 

Please note that vintage sizes are smaller than modern sizing.

 

You can determine your best fit by taking the measurements of a similar garment you already own. 

If you have any questions regarding an item or your order, please contact us and we’ll be happy to help.

 

 

Privacy

 

Personal Information

 

BMUSE is committed to protecting the privacy of our site visitors and customers. In this digital era, someone somewhere, including BMUSE is using the internet so we fully appreciate and respect the importance of privacy on the internet. 

All information provided by you is consensual and only used to ensure the best possible shopping experience. We will not disclose personal information about our customers to third parties except where it is a necessary part of providing a service to you or where we have your permission to do so.

 

Cookies

Feeling hungry?... Well we’re not talking about the yummy snack!  Cookies are pieces of information which a website transfers to your computer for record-keeping purposes. Cookies can make a website more useful by personalising information for visitors and by storing information about your preferences on our site. 

The use of cookies is an industry standard, and many websites including BMUSE may use them to provide useful features for their customers. 

Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to reject cookies. However, you will not be able to take full advantage of our web site if you do so.

We use tracking technology to better understand site traffic patterns and use. However, none of the information collected via tracking technology is personally identifiable information.

We use third-parties including Google Analytics to help analyse where visitors go and what they do while visiting our website. 

 

By accessing our website, you consent to the terms and conditions outlined here.

We reserve the right to modify any of our policies at any time, so please review them frequently.

 

 

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