Shipping

 

 

BMUSE ships worldwide! 

All orders are shipped from the UK via Royal Mail and require a signature upon receipt 

Orders are usually processed and posted within 2-5 working days*

A tracking number is emailed upon shipment.

There are three flat rate shipping services:

 

UK- £5.99 

Europe- £13.99 

Rest of the World- £19.99

There are some products that do not apply to the flat rate, such as: t-shirts, jewellery, heavy sets/suits, footwear and outerwear which includes: coats, jackets, capes, heavy thick cardigans.

These are lighter/ heavier items and will have a different shipping rate that will be shown at checkout. 

After dispatching your order, refer to the following delivery times* as a guideline

 

UK orders take approximately 2-3 working days

Europe orders take approximately 3-7 working days

Rest of the World takes approximately 7-15 working days

 

*Please note: processing and delivery times do not include weekends, holidays or any unforeseen circumstances. Courier delivery is also subject to delays and international customs may vary according to country.

Please ensure your name and address details are correct as BMUSE is not responsible for costs related to returned packages due to incorrect information.

Cinderella must go to the ball!

Too excited to wait and want your order in a hurry? Please email shopbmuse@gmail.com if you have a specific shipping requirement. 

Returns and Refunds

Cancellations, returns, and exchanges are NOT accepted.

Due to the vintage nature of the items and Covid-19, returns and exchanges are not accepted.

You may not cancel your order after payment.  Please ensure you are fully committed before purchasing.

Lost / missing/ stolen/ damaged items

Sorry this has happened. Unfortunately BMUSE does not take responsibility for any orders that do not arrive or are lost/ missing/ stolen/ damaged.

What happens once your order has been posted is completely out of BMUSE's control.

BMUSE can provide proof of postage and tracking numbers.

It is advised that you contact Royal Mail directly and email shopbmuse@gmail.com immediately regarding the issue. 

 

International customs, tax and quarantine

BMUSE does not take any responsibility for any orders subject to customs charges / sales tax or quarantine checks which may be sanctioned in certain countries.

Please be advised before committing to purchase. 

 

 

Covid-19

BMUSE is open for business.

Please be assured that all health and safety regulations are being adhered to. 

Delivery services may be affected at this time, so please be mindful of this when you place your order.

BMUSE does not accept responsibility for any delayed or lost orders. 

BMUSE does not accept any returns or exchanges.

Vintage condition & Authenticity

 

Each item has lived a former life, and this may be reflected in delicate imperfections which adds to the character, drama and unique storytelling.

Therefore, please note, that as all items are vintage, signs of wear should be expected. 

It is natural for some items to contain minor flaws, including, but not limited to: marks, tears, snags, piling, stains, discolouration, repairs, alterations, etc.

Great care and attention is taken to account for all imperfections, however, some minor flaws may be accidentally missed (I'm only human!).

Any significant flaws will be highlighted in the description.

Please ensure you read the description before committing to purchase. 

I can provide further measurements and photos if requested.

Items are photographed as accurately as possible. Some minor colour discrepancies may occur, particularly if the item is difficult to capture in photo.

 

All items are authentic to the best of my knowledge.

Fabric composition and care labels

Vintage items do not always have a fabric composition label or a care label.

When the fabric is not known, I may suggest what fabric the item appears to resemble. Please note this may not always be accurate. 

In the absence of a care label, please clean with caution. Do a spot check in an inconspicuous area first.

If in doubt, seek professional advice.

Please read the product description carefully before committing to purchase

After purchase, BMUSE is not responsible for any damage incurred due to improper cleaning and care.

 

Sizing

 

For reference, I’m 5’8” tall and typically wear UK size 8-10, depending on the brand.

Please note that vintage sizes are often smaller than modern sizing.

You can determine your best fit by taking the measurements of a similar garment you already own. 

BMUSE Studio

 

BMUSE T-shirts

All t-shirts are made from deadstock fabric as described here and are considered new/old as they are not used items or secondhand, but are no longer available due to being out of season.

Deadstock may also refer to unsold stock with defaults. Some t-shirts may have minor imperfections that do not detract from the quality, functionality or appearance of the garment.

The t-shirts are all different but generally have the same relaxed unisex fit. They come in a variety of sizes, cuts, shades of white, textures, lengths, etc. Always refer to the product photos and description.

The t-shirts are generally sized into Small- up to UK size 10, medium- up to UK size 14 and large- up to UK size 18. 

All t-shirts are 100% cotton or a cotton blend so texture, elasticity, colour, etc, may vary between the natural fibres.

T-shirts that are not typically a relaxed fit will be fully described and sold as an exclusive style. 

T-shirts are packaged with care instructions as many t-shirts do not have fabric or care labels attached.

All t-shirts are hand-printed by me so please allow up to 14 days for printing- not including weekends and public/bank holidays. 

T-shirts are made to order only.

Cancellations and refunds are not accepted.

BMUSE Tote Bag

Canvas tote bags are made from ethically sourced cotton and come in one size.

The natural fibres may vary slightly in colour.

Bags are reusable and washable, and are hand-printed by me on a made-to-order basis.

Please allow up to 14 days for printing- not including weekends and public/bank holidays. 

Cancellations and refunds are not accepted.

BMUSE Face Masks

Face masks are made from cotton and have a double breathable layer and comfortable elasticated ear loops.

Face masks come in one size which fits most faces and are reusable and washable. 

BMUSE woven labels are made from recycled fabrics and are sewn onto each mask by me on a made-to-order basis.

Please allow up to 14 days for the labels to be sewn on- not including weekends and public/bank holidays

Cancellations and refunds are not accepted.

BMUSE Essential Lockdown Kit

Please refer to the details of the individual items as stated above.

The Kit is made-to-order, so please allow up to 14 days to fulfil- not including weekends and public/bank holidays.

Cancellations and refunds are not accepted.

Privacy

 

Personal Information

 

BMUSE is committed to protecting the privacy of our site visitors and customers. In this digital era, someone somewhere, including BMUSE is using the internet so we fully appreciate and respect the importance of privacy on the internet. 

All information provided by you is consensual and only used to ensure the best possible shopping experience. We will not disclose personal information about our customers to third parties except where it is a necessary part of providing a service to you or where we have your permission to do so.

 

Cookies

Feeling hungry?... Well we’re not talking about the yummy snack!  Cookies are pieces of information which a website transfers to your computer for record-keeping purposes. Cookies can make a website more useful by personalising information for visitors and by storing information about your preferences on our site. 

The use of cookies is an industry standard, and many websites including BMUSE may use them to provide useful features for their customers. 

Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to reject cookies. However, you will not be able to take full advantage of our web site if you do so.

We use tracking technology to better understand site traffic patterns and use. However, none of the information collected via tracking technology is personally identifiable information.

We use third-parties including Google Analytics to help analyse where visitors go and what they do while visiting our website. 

 

By accessing our website, you consent to the terms and conditions outlined here.

We reserve the right to modify any of our policies at any time, so please review them frequently.