Your precious orders are posted from the United Kingdom to the address provided in your order. Please ensure your address details are correct as BMUSE is not responsible for costs related to returned packages due to incorrect addresses.
We aim to process and post your order within 2-5 working days, not including weekends and holidays.
A tracking number is emailed upon shipment.
It will make us do a happy dance if fashionsistas around the globe shop our unique pieces, so we are pleased to ship worldwide!
We want you to receive your beautiful order safely, so all orders are sent via Royal Mail, are tracked and require a signature upon receipt.
We offer three flat rate shipping services:
Rest of the World- £19.99
After dispatching your order, refer to the following delivery times as a guideline:
UK orders take approximately 2-3 working days
Europe orders take approximately 3-7 working days
Rest of the World takes approximately 7-15 working days
*Please note delivery times do not include weekends or holidays. Delivery is also subject to delays and unforeseen circumstances and may vary according to country.
Cinderella must go to the ball!
Too excited to wait and want your order in a hurry? Please email email@example.com if you have a specific shipping requirement and we’ll do our best to meet your needs
Returns and Refunds
Cancellations, returns, and exchanges are not accepted.
Due to the vintage nature of the items and the current Coronavirus pandemic, we are not accepting returns or exchanges. You may not cancel your order after payment. Please ensure you are fully committed when purchasing.
Lost / missing/ stolen/ damaged items
We’re sorry this has happened but unfortunately BMUSE does not take responsibility for any orders that do not arrive or are lost/ missing/ stolen/ damaged. What happens once your order has been posted is completely out of our control. BMUSE can provide proof of postage and tracking numbers. We advise you to contact Royal Mail directly and email us immediately to inform us of the issue.
International customs, tax and quarantine
BMUSE does not take any responsibility for any orders subject to customs charges / sales tax or quarantine checks which may be sanctioned in certain countries. Please be advised before committing to purchase.
Vintage condition & Authenticity
Each item has lived a former life, and these experiences may be reflected in delicate imperfections which we love, because it adds to the character, drama and unique storytelling. Therefore, please note, that as all items are vintage, signs of wear should be expected. It is natural for some items to contain minor flaws, including, but not limited to: marks, tears, snags, piling, stains, discolouration, repairs, alterations, etc.
Great care and attention is taken to account for all imperfections, however, some minor flaws may be accidentally missed (I'm only human!). Any significant flaws will be highlighted in the description.
Please ensure you read the description before committing to purchase.
I can provide further measurements and photos if requested.
Items are photographed as accurately as possible using natural light where possible. Some minor colour discrepancies may occur particularly if the item is difficult to capture in photo.
All items are authentic to the best of my knowledge.
For reference, I’m 5’8” tall and typically wear UK size 8-12, depending on the brand
Please note that vintage sizes are smaller than modern sizing.
You can determine your best fit by taking the measurements of a similar garment you already own.
If you have any questions regarding an item or your order, please contact us and we’ll be happy to help.
BMUSE is committed to protecting the privacy of our site visitors and customers. In this digital era, someone somewhere, including BMUSE is using the internet so we fully appreciate and respect the importance of privacy on the internet.
All information provided by you is consensual and only used to ensure the best possible shopping experience. We will not disclose personal information about our customers to third parties except where it is a necessary part of providing a service to you or where we have your permission to do so.
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We reserve the right to modify any of our policies at any time, so please review them frequently.